Returns & Refunds Policy
Last updated: 17 July 2026
This policy covers orders placed through Turkish Clothing Suppliers, from a single wholesale sample to a bulk production run. It sits alongside anything you agree directly with a manufacturer; where the two differ, the condition more favourable to the buyer applies.
The 14-day return window
You may return items within 14 days of the date the shipment was delivered to you. Returns are accepted for defective and non-defective goods alike — if a sample simply is not right for your line, or a colour reads differently in daylight, it can still go back within the window. Exchanges are accepted on the same terms: just tell us whether you would rather have a replacement item or your money back.
Condition of returned items
To qualify for a refund or exchange, items must be unused and unwashed, in their original packaging, with all tags and labels still attached. Wholesale goods sent back with broken size sets or missing polybags may be refused or only partly refunded, so keep cartons intact until you have inspected the contents.
How to start a return
Email hello@turkishclothingsuppliers.com with your order number and the items you wish to send back, and we will confirm the return address within one business day. All returns travel by mail or courier, and return shipping is paid by the buyer — except where the goods arrived defective or incorrect, as set out below. Use a tracked service, because the parcel remains your responsibility until it reaches us.
Defective or incorrect items
Inspect wholesale orders on arrival. If anything is faulty, damaged in transit or different from what you ordered, report it within 48 hours of delivery with photos of the defect and the packaging. Confirmed claims receive a replacement or a full refund — including your original and return shipping costs — whichever you prefer.
Refunds
Once your return arrives and passes inspection, the refund is issued to the original payment method within 14 days of our receiving it. Bank processing times vary, so allow a few extra days for the amount to show on your statement. If a return does not meet the condition requirements above, we will contact you before taking any further step.
Questions
For anything not covered here — partial returns from bulk orders, customs paperwork on international return shipments, or the status of a pending refund — write to hello@turkishclothingsuppliers.com and we will reply within one business day.